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Frequently Asked Questions

What is your warranty and return/refund policy?
 

We offer a 1 Year warranty on the locking parts of BoardUp® and honor a 30 Day return/refund policy. You can check out more about that HERE.

what is the height the bagpack that can hold BoardUp or Electric version?

Any backpack with height more than 17″ and > 9.5″ in width  can hold a BoardUp classic or a Electric version. 

How much weight can BoardUp handle?

We tested it at our lab. It can hold 300lbs( 140KG) load without any issue. However overtime. because one may jump in the middle portion of the deck often.  It is safe to say 210lbs(90kg)  limit. 

 

How steep a hill that BoardUp Bolt+ can climb up?

It can climb up a 18° slope/ hill. Please do not a ride steep slope for more than 1000feet( 300meters). as the hub motor may become so hot that it may cause damage.

What's improved in V3.3 BoardUp

I heard a lot of great suggestions from users. Also of course problems that need to be improved. Here is the list of what we have improved.

  1. Bearings are high quality now ABEC-9 . can spin quite longer.
  2. Wheel material improved. it is high re-bounce resilience, Together with better bearings. BoardUp is now can run 40-60% longer with one kick.
  3. Deck is slightly improved.added one more fiber glass layer.  Stronger for later batch. supports wheel size 70mm, 75mm, 80mm,83mm,( width < 53mm)
  4. Riser pad is 2mm thicker. Now it is 5mm. It will absorb more vibration.
  5. The truck is 4mm taller. and the kingpin is less tilt. so it can support sharper turn. Also the truck looks better then V2.
  6. The Middle hinge has both edges cut. Together with now the deck being 6mm higher. It is much less likely to touch the ground when making sharp turn unless it is next to the road high bump.
  7. Improved middle hinge makes locking more precise and tight. no wobble, won’t feel small gap between the locked two piece of hinge.
  8. Re-designed the kickpad, so that user can replace both truck with his/her favorite ones. and cable won’t snap no matter how big the kick force applied.

Based on the feedback from V3 customers. They said I love V3 more.

Is the BoardUp longboard water proof?
Yes. While the materials are waterproof, water can rust away metal over time so we recommend drying your board after it gets wet. This will ultimately extend the life of the board and retain its durability.
Does BoardUp fold while riding?

BoardUp’s® patented locking hinge holds the deck open while riding and only folds up when the kick pad is engaged at the proper angle. This limited angle of action from the kick pad ensures that the rider won’t accidentally collapse the board while cruising.

What if the cable stops working or snaps?
We take such pride in our quality of manufacturing that we extend our coverage to one (1) year when it comes to our patented cable and locking hinge. If you experience any issues with the cable or locking hinge, reach out to us via our Support Form and we’ll take care of you!

Here are things NOT covered in the manufacturing warranty: cosmetic damage from riding, wear and tear, intentional damage, lost/stolen board, or issues stemming from alterations or customized changes to the original product.

Can I use custom wheels/trucks on my BoardUp?
 

Any version of BoardUp will accept standard-sized wheels (70mm X 50mm) and bearings. In regards to trucks, BoardUp V1 and V2 require the proprietary BoardUp trucks. However, BoardUp V3 supports all standard trucks thanks to our engineers!

What happens if the deck snaps or breaks from normal use?
BoardUp® offers a three (3) month manufacturing warranty which starts after purchase. Within this warranty, customers are covered for issues stemmed from production. In this situation, reach out to us via our Support Form and we’ll take care of you!

Here are things NOT covered in the manufacturing warranty: cosmetic damage from riding, wear and tear, intentional damage, lost/stolen board, or issues stemming from alterations or customized changes to the original product.

The board in Braille Skateboarding's YouTube video looks different, what's the difference?

The board Aaron Kyro used in his video was our first version of BoardUp® and has since seen some upgrades in design.

  1. The locking mechanism that holds the longboard from folding is stronger and re-designed smaller with the same strength
  2. The Kick Pad on the board’s nose is now aluminum alloy which cuts down on weight and provides a more durable pad for stomping
  3. We refined the deck’s design for a more modern look. Both in the graphics side of things but also the form of the board. Our deck layout around the wheels now allows for harder turns without wheel biting.
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