Warranty & Refund Policy

Warranty & Refund Policy

Warranty Information

The BoardUp® team works hard to ensure every board is sturdy, durable and smooth for the best longboarding experience on the market. That being said, every official BoardUp® Board comes with a 1 YEAR WARRANTY from the date of purchase that covers any manufacturing defect to the middle hinge, cable, and latch. Furthermore, we offer a 120-DAY WARRANTY on the deck from the date of purchase. This gives optimal time to prove our workmanship and materials. If the condition of the board is subpar and fails to perform as advertised, we will repair or replace it due to the manufacturing defect. BoardUp® will honor the warranty as it stands for any manufacturing issues with their products, but clarifies that the warranty does not cover the following:

  • Breakage due to bumps, crashes, and standard wear
  • Improper installation or use of third party accessories
  • Improper foot positioning when landing high impact tricks
  • Intentional breakage
  • Normal wear and tear such as: chipped edges
  • Tail and nose wear from dragging the nose and tail on the ground
  • Warping from exposure to rain, heat, or even snow

If you purchased an issue with your purchase, please contact binlu@goboardup.com with images of the defect and a description of the problem. If the problem is deemed to be a manufacturing defect in the longboard due to a manufacturing defect you will be issued an RMA (return authorization). From there, BoardUp® will provide the proper plan of action on how to resolve the situation.

 

Return/Refund Policy

Ordered this on accident or maybe you changed your mind about your purchase? Don’t worry about it, BoardUp® offers a 30-DAY RETURN POLICY for any new and unopened items for a full refund. Refunds usually process in about 2 weeks. The transaction calls for us to receive your package back at our warehouse first, then the funds are released to your bank. Depending on what bank you use, the refund will hit your account anywhere from 2-5 business days.

 

BoardUp Inc.
C/O Warranty Department
13750 Beaumont Ave.
Saratoga CA 95070
1-800-317-6182

This warranty gives you specific legal rights provided by BoardUp®. You may also have other rights based on your state/country.